Genesys Cloud Training in Hyderabad
with
100% Placement Assistance
- Expert Trainer with 15+ Years of Experience
- One - One Mentoring from PVN Globe Team
- Attend Unlimited batches for 365 Days
- 100% Placement Guarantee till you get Job
- Expert Trainer with 15+ Years of Experience
- Practical, Project-Based Training
- Easy-to-Understand Teaching
- Interview & Certification Support
- Hands-On Teaching Method
- Friendly & Supportive Mentors
Genesys Cloud Trainer and Batch details
| Trainer Name | Srinivas (Certified Trainer) |
| Trainer Experience | 15+ Years |
| Next Batch Date | 15-12-2025 (11:00 AM IST) |
| Training Modes | Classroom Training & Online Training (Instructor Led) |
| Course Duration | 2 Months Training + Internship |
| Call us at | +91 7989841513 |
| Email Us at | pvnglobe@gmail.com |
| Demo Class Details | ENROLL FOR A FREE DEMO CLASS |
Genesys Cloud Course Curriculum
Overview of Genesys Cloud platform
Key features & capabilities
Understanding Contact Center ecosystem
Core architecture & components
Roles, permissions & system navigation
Understanding org structure, divisions & objects
Creating and managing users
Licensing models (Collaborate, Communicate, Contact Center)
Skills, groups & queues
Permissions, roles & access control
OAuth, SSO & authentication basics
Queue creation & configuration
Routing methods: Standard, Bullseye, Preferred agent
Service level, wrap-up codes, after-call work
Architect overview
Creating inbound call flows
Call routing logic, menus, prompts
Data actions overview
Flow types: Inbound call, voicemail, digital, secure flows
Architect tools: tasks, decisions, loops, variables
Building dynamic IVRs
Call transfers & error handling
Audio prompts, TTS & language setup
Scheduling & holiday calendars
Inbound email setup
ACD Email routing
Web messaging setup & deployment
Live chat configuration
Social media integration (WhatsApp, Facebook, Instagram)
Callback & voicemail flows
Overview of Outbound Dialer
Lists, campaigns & contact strategies
Preview, Progressive & Predictive dialing
Calling list creation & import
Rule sets, dialer filters & schedule sets
Campaign reporting & troubleshooting
What are Data Actions?
Using built-in & custom actions
REST API integrations
Web Services data action configuration
POST/GET operations
Integrating third-party CRMs
Secure integrations
Introduction to Genesys WFM
Forecasting models
Scheduling concepts
Intraday monitoring
Adherence reporting
Agent schedule management
Introduction to QM
Evaluations & scoring
Forms creation & assignment
Recording policies
Speech & text analytics
Sentiment analysis & insights
Real-time dashboards
Historical reports
Queue, agent & interaction analytics
KPI measurement
Custom reporting basics
Exporting & scheduling reports
Telephony setup basics
Trunks: BYOC, PureCloud Voice
Sites & locations
Number management
Edge devices overview
Audio management
Contact center configuration best practices
Data security & encryption
GDPR/PCI compliance
Roles & access control
Audit logs
Data retention policies
Logging & monitoring
Common routing issues
Architect troubleshooting
Integration failures
Queue/agent issues
Outbound campaign troubleshooting
Debug logs & trace sessions
You will build a complete Contact Center solution:
User & queue setup
IVR with Architect
Routing strategies
Digital channel flows
Data actions integration
Reporting dashboard
Final presentation & revie
Key Points of
Genesys cloud Training in Hyderabad
Comprehensive Curriculum
Our Genesys Cloud training in Hyderabad, PVN Globe Institute offers a complete, in-depth curriculum covering all essential modules such as Architect IVR design, Queue & Routing setup, Digital Channels (Chat, Email, Messaging), Outbound Campaigns, Workforce Management (WFM), Quality Management (QM), Analytics, and Integrations. You will learn real-world contact center workflows, system configuration, troubleshooting, and administration — fully aligned with industry expectations for Genesys Cloud CX roles.
Experienced Trainers
Hear it from professionals at Genesys Cloud who have great industry knowledge on how to implement and manage live contact center solutions on a global scale. Our instructors possess real-life experience in IVR devlopment, telephony, advanced entertainment routing, omnichannel campaigns, management, system integrations, and telephony configured analytics. They will provide you with real-life case studies and client projects to support their teaching.
Hands-on Training
Gain practical skills through live projects, platform labs, and real-time scenarios. You will build end-to-end contact center flows using Architect, configure digital channels, set up queues, create routing strategies, design outbound campaigns, and analyze performance dashboards. Our hands-on approach ensures you master the platform and become fully job-ready.
We provide Genesys Cloud classroom training in Hyderabad and live instructor-led online sessions, allowing you to choose a mode that suits your schedule. Whether you’re a working professional or a student, our course fits around your commitments.
Certification Support
We provide help for the Genesys Cloud CX certification support, including exam support, practice exam workbooks, and review sessions. A professional certificate will be issued upon successful completion of the course to help you validate your skills and advance your career within the Genesys system.
Industry standard curriculum
Every Genesys Cloud training syllabus is crafted to meet current industry demands in cloud-based contact center solutions, omnichannel routing, and real-time customer experience management. The curriculum aligns with Genesys Cloud CX platform standards and equips you with job-ready skills for enterprise-level contact center and CX engineering roles.
Real World Projects
Gain hands-on experience with live projects and real business use cases involving Architect IVR flows, Queue and Routing setup, Digital Channels (Chat, Email, Messaging), and Outbound Campaigns. You’ll build end-to-end contact center workflows, simulate real production environments, and apply Genesys Cloud CX best practices throughout the training.
Flexible Schedules
Choose from weekday or weekend batches with options for classroom training in Hyderabad or online sessions. Our flexible schedule fits around your availability — ideal for both working professionals and students.
Certifications
Become a Genesys Cloud CX Certified Professional and earn a course completion certificate to validate your skills. These industry-recognized credentials will strengthen your profile and help you stand out in today’s competitive contact center and CX job market.
Our Accomplishments
Why Genesys Cloud Training in Hyderabad at PVN Globe?
Certified Genesys Cloud Trainer With 15+Years Of Experience
Completed 50+ Batches
Affordabale Course Fee
Access to 250+ Genesys Cloud Interview Questions
Gain Experience worth 0 – 2 Years in just 2 Months
Genesys Cloud Training with Placement
About the Genesys Cloud Course
Genesys Cloud CX is a high-demand platform that enables organizations to deliver seamless, scalable, and intelligent customer engagement across voice, chat, email, and digital channels. With powerful tools like Architect IVR, Queues & Routing, Digital Messaging, Outbound Campaigns, WFM, and Analytics, Genesys Cloud empowers businesses to streamline omnichannel communication, automate workflows, and enhance customer experience efficiently. Whether you’re aiming to advance in CX engineering, contact center administration, or cloud-based customer experience management, enrolling in Genesys Cloud Training in Hyderabad can be a career-defining step in today’s customer-focused IT landscape.
At PVN Globe, we offer industry-relevant Genesys Cloud training programs tailored for both freshers and experienced professionals. As a leading software training institute in Hyderabad, we emphasize practical, hands-on training that helps you build real-world IVR flows, configure routing strategies, manage digital channels, and prepare for enterprise-grade Genesys Cloud CX implementations across multiple domains.
Why Choose Genesys Cloud?
Genesys Cloud CX is one of the most in-demand skills in today’s customer-experience–driven world. It enables organizations to build robust, scalable, and intelligent contact center solutions across voice, chat, email, and digital channels. With tools like Architect IVR, Queues & Routing, Digital Messaging, Outbound Campaigns, Workforce Management (WFM), and Analytics, Genesys Cloud supports the entire customer engagement lifecycle — from interaction handling and routing to performance tracking and automation.
Mastering Genesys Cloud training makes you a valuable asset for businesses modernizing their customer support systems, implementing omnichannel CX strategies, and enhancing service quality across industries.
Key Features of Our Genesys Cloud Training
Comprehensive Curriculum
Our Genesys Cloud training covers all core CX and contact center components including Architect IVR flows, ACD routing, queues & skills, digital channels (chat, email, messaging), outbound dialer campaigns, Workforce Management, Quality Management, and advanced reporting. You’ll also learn integrations, APIs, and real-time troubleshooting.
Experienced Trainers
Learn from Genesys-certified CX professionals with hands-on experience implementing and managing real-world Genesys Cloud solutions. Our trainers bring deep insights, best practices, design strategies, and troubleshooting techniques used in enterprise contact centers globally.
Hands-on Training
Get practical exposure through live projects, platform labs, and real-time business scenarios. You’ll build complete contact center workflows, configure routing, deploy digital channels, design IVRs, and monitor analytics — preparing you for real-world Genesys Cloud roles.
Flexible Learning Options
Choose between classroom training in Hyderabad or live instructor-led online sessions based on your schedule. Weekday and weekend batches are available, making the program suitable for both working professionals and students.
Certification Support
Receive complete guidance to prepare for Genesys Cloud CX certifications, including exam support, practice workbooks, and revision sessions. You’ll also get a professional course completion certificate to strengthen your resume and LinkedIn profile.
PVNGlobe Training Academy Helps You Enter This Fast-Growing CX & Cloud Contact Center Field
PVNGlobe is one of the top Genesys Cloud training institutes in Hyderabad, offering industry-focused, job-ready training for the booming global customer experience (CX) sector.
What You Get at PVNGlobe:
Real-time Genesys Cloud CX training
Hands-on contact center lab access
Live enterprise-level project exposure
Placement assistance with top MNCs
Resume building & mock interviews
Trainer-led practical sessions
This makes PVNGlobe the perfect place to start your Genesys Cloud career in 2026.
Why Hyderabad Is the No.1 Hub for Genesys Cloud Careers in India
Hyderabad has rapidly become the leading location for Genesys Cloud training, hiring, and CX delivery centers. With major IT companies, BPOs, global contact centers, and cloud adoption at an all-time high, it’s the ideal place to learn and get placed.
Institutes like PVNGlobe Training Academy provide:
Real-time Genesys Cloud modules
Hands-on labs & practical configurations
Live project implementation experience
Corporate-style interview preparation
100% placement assistance
If you want to build a future-proof IT career in cloud-based customer experience platforms, PVNGlobe gives you the right training, skills, and career support.
Genesys Cloud Modes of Training
Online Training
- Basic to advance level
- Daily recorded videos
- Lifetime whatsapp group
- Live project included
- 100% Placement assistance
- Interview Guidance
Video Course
- Basic to advance level
- Daily recorded videos
- Lifetime whatsapp group
- Live project included
- 100% Placement assistance
- Interview Guidance
Corporate Training
- Basic to advance level
- Daily recorded videos
- Lifetime whatsapp group
- Live project included
- 100% Placement assistance
- Interview Guidance
Certifications in Genesys Cloud
- Genesys Cloud Certified Professional – Contact Center Administration
- Genesys Cloud Certified Professional – Architect
- Genesys Cloud Certified Professional – Implementer
- Genesys Cloud Certified Associate
- Genesys Cloud Developer Certification (API / Integrations)
- Workforce Management (WFM) Certification (Organization-Specific)
Why Choose PVN Globe for Genesys Cloud Training in Hyderabad?
Highly Qualified Trainers
At PVN Globe, our Genesys Cloud trainers are certified CX professionals with extensive experience in implementing and managing enterprise-grade contact center solutions. With a strong background in real-time customer engagement platforms, they provide practical insights and hands-on mentoring to help you master the Genesys Cloud CX ecosystem.
Interactive Training
Our Genesys Cloud Training in Hyderabad is designed to be highly practical and job-oriented. You’ll work on real-world IVR flows, routing strategies, digital channel configurations, outbound campaigns, and analytics dashboards using the Genesys Cloud CX platform to build project-ready expertise.
Comprehensive Course Material
The training covers all major components of Genesys Cloud CX — including Architect IVR, ACD Routing, Queues & Skills, Digital Messaging, Workforce Management (WFM), Quality Management (QM), Outbound Dialer, Integrations, and Analytics. The curriculum is updated regularly to reflect the latest industry standards and Genesys Cloud enhancements.
Training Materials
PVN Globe provides a rich set of learning resources — including Architect flow guides, configuration templates, routing logic samples, API/Data Actions examples, real-time use case blueprints, and Genesys Cloud certification practice questions. Every learner receives structured, easy-to-follow material to support thorough preparation.
Flexible Learning Options
We offer both classroom sessions in Hyderabad and online instructor-led training, giving you the flexibility to choose a mode that fits your routine. Whether you’re a working professional or a fresher, PVN Globe’s flexible batch timings ensure smooth learning without interruptions.
Placement Assistance
Upon completing the Genesys Cloud Training in Hyderabad, our dedicated placement cell supports you with resume preparation, mock interviews, and job referrals. We collaborate with top BPOs, CX outsourcing companies, IT firms, and cloud contact center service providers to help you secure the right job opportunity.
Skills Developed with Genesys Cloud Training in Hyderabad
At PVN Globe, our Genesys Cloud Training is designed to build strong skills in configuring, managing, and optimizing cloud-based contact center solutions on the Genesys Cloud CX platform. You’ll learn to create IVR flows, configure queues and routing, set up digital channels, manage outbound campaigns, and work with tools like Architect, ACD Routing, WFM, QM, and Analytics.
Training is led by Genesys-certified professionals and aligns with core Genesys Cloud CX certification standards. You’ll gain hands-on experience in interaction routing, workflow automation, channel configuration, reporting, and system administration through real-time projects and platform labs.
By the end of the course, you’ll be fully equipped for roles like Genesys Cloud Engineer, Contact Center Administrator, CX Specialist, or Routing/IVR Developer, with the practical expertise needed to excel in cloud-based customer experience environments.
01
Genesys Cloud Fundamentals
Build a strong foundation in cloud-based contact center concepts, Genesys Cloud CX architecture, and core customer experience principles. Understand the basics of voice, chat, email, and digital interactions within a modern cloud contact center environment.
02
Interaction Routing & Queue Management
Learn how to configure queues, skills, and routing strategies in Genesys Cloud CX to manage customer interactions efficiently. Gain skills in choosing the right routing methods for diverse business needs, ensuring seamless voice and digital engagement across the contact center.
03
Architect IVR Flows & Call Routing
Master Genesys Cloud Architect to design and orchestrate scalable IVR workflows. Learn how to build menus, tasks, and logic to route interactions, automate workflows, and deliver seamless customer experiences across voice and digital channels.
04
Digital Channel Integration & Orchestration
Develop expertise in integrating and managing digital channels such as chat, email, web messaging, and social platforms. Use Architect workflows, routing rules, and automation tools to orchestrate seamless customer interactions across multiple communication channels.
05
Genesys Cloud Analytics & Dashboards
Understand how to analyze and monitor large volumes of customer interaction data using Genesys Cloud Analytics. Learn how to work with real-time and historical dashboards, create custom views, track KPIs, and generate insights to optimize contact center performance.
06
Real-Time Interaction Monitoring
Gain hands-on knowledge of monitoring real-time customer interactions using Genesys Cloud. Learn to track live agent activity, queue performance, service levels, and interaction flows, enabling quick responses to spikes, bottlenecks, and customer demands.
07
Working with Outbound Campaigns
Explore powerful outbound dialing capabilities within Genesys Cloud. Learn to build scalable outbound campaigns using preview, progressive, and predictive dialing modes, manage calling lists, configure rules and strategies, and optimize campaigns for higher customer engagement.
08
Security and Compliance in Genesys Cloud
Understand essential security and governance practices in Genesys Cloud, including role-based access control (RBAC), data protection, encryption, audit logs, and compliance standards. Learn how to manage access, secure customer interactions, and maintain regulatory compliance across the contact center environment.
09
Monitoring and Optimization
Learn to monitor contact center performance using Genesys Cloud’s real-time dashboards, alerts, and analytics tools. Track agent activity, queue health, routing efficiency, and system performance to ensure smooth operations and continuously optimize customer experience workflows.
Career Opportunities in Genesys Cloud Training in Hyderabad
Genesys Cloud Engineer
Configures, maintains, and optimizes the Genesys Cloud CX platform, handling routing, integrations, IVR flows, and overall system performance.
Outbound Campaign Manager
Sets up and manages outbound dialer campaigns, calling lists, rules, pacing modes, and performance monitoring.
Contact Center Architect (Genesys Cloud CX)
Designs end-to-end contact center architecture including IVR logic, routing structures, digital channels, and enterprise-level CX solutions.
Contact Center Administrator
Handles day-to-day platform tasks including user setup, queue configurations, permissions, routing management, and monitoring.
IVR/Voice Routing Specialist
Builds and manages IVR flows, call menus, and routing strategies using Architect to ensure smooth and efficient call handling.
Digital Channels & Omnichannel Developer
Deploys and configures chat, email, messaging, and social media channels while enabling seamless omnichannel customer interactions.
Customer Experience (CX) Solutions Engineer
Implements customer experience solutions using Genesys Cloud, integrating workflows, data actions, APIs, and automation.
Workforce Management (WFM) Analyst (Genesys Cloud)
Manages forecasting, scheduling, real-time adherence, and workforce planning using Genesys Cloud WFM tools.
Quality Management (QM) Specialist
Oversees evaluation forms, call quality assessments, recording policies, and performance insights to improve agent quality.
Cloud CX Consultant
Provides expert consultation, designs CX solutions, and advises organizations on optimizing their Genesys Cloud deployment.
Skills Developed with Genesys Cloud Training in Hyderabad
- Understanding of Genesys Cloud CX architecture, components, licensing, and overall contact center ecosystem.
- Ability to build IVR menus, tasks, prompts, logic, and call routing flows using Architect.
- Skills to configure queues, skills-based routing, bullseye routing, preferred agent routing, and interaction distribution models.
- Hands-on experience setting up and managing chat, email, web messaging, and social media channels.
- Expertise in predictive, progressive, and preview dialing, calling lists, rule sets, and campaign optimization.
- Configuring users, groups, divisions, roles, and access rights to maintain secure and organized environments.
- Practical skills in integrating external systems using REST APIs, custom data actions, CRM connectors, and automation workflows.
- Ability to use real-time dashboards, historical reports, and KPI monitoring to evaluate contact center performance.
- Skills to manage evaluation forms, call recordings, agent scoring, and quality improvement workflows.
- Understanding of forecasting, scheduling, adherence tracking, and workforce optimization using Genesys Cloud WFM tools.
- Capability to diagnose routing issues, flow errors, integration failures, and performance challenges.
- Knowledge of RBAC, data protection, encryption, and compliance configurations within Genesys Cloud.
Student Testimonials
FAQs
Genesys Cloud training teaches you how to configure, manage, and optimize cloud-based contact center solutions using the Genesys Cloud CX platform, including IVR flows, routing, digital channels, and analytics.
No. Freshers and working professionals can learn Genesys Cloud from scratch. Basic understanding of customer service or IT concepts is helpful but not required.
You can qualify for roles such as:
Genesys Cloud Engineer
IVR/Routing Specialist
Contact Center Administrator
CX Solutions Engineer
Outbound Campaign Specialist
Digital Channels Specialist
Yes. The program includes live projects, platform labs, flow-building exercises, routing configurations, digital channel setups, and real-world scenarios.
Yes. We provide full guidance for Genesys Cloud CX certification, including practice questions, mock tests, and exam preparation support.
Yes. We offer both classroom training in Hyderabad and live instructor-led online sessions for learners across India and abroad.
Absolutely. Our placement team helps with resume building, mock interviews, and job referrals through our network of companies hiring Genesys Cloud professionals.
There are no strict prerequisites. Anyone interested in cloud contact centers, customer experience platforms, or IT support roles can join.
Yes. Upon completing the training and project submissions, you will receive a professional course completion certificate from PVN Globe.
The duration typically ranges from 8–10 weeks, depending on batch type (weekday/weekend) and learning pace.
Absolutely. All online sessions are recorded, and you will have access to the recordings and training materials through our learning portal.